The sale of accommodation services, whether it concerns services to be provided in Italy abroad, is governed, in addition to these general conditions, by the regulations in force on the subject and in particular by the so-called Tourism Code (Legislative Decree no. 792011), as well as by the specific conditions applicable on a case-by-case basis.
For the purposes of this contract, the following definitions are provided:
A. Human Company: the subject that provides the accommodation services for a fee, the complete list of each subject referred to for each Establishment is published at the bottom of these terms and conditions;
B. Establishment: the accommodation facility where the Consumer will be hosted following payment of the price
C. Customer: the buyer, any person who purchases the service;
D. Guest: the person who benefits from the services purchased by the Customer;
E. Price: the cost of accommodation at the Establishment and related services purchased from this portal and in a single lump sum payment, excluding taxes that cannot be enforced at the time of purchase;
The booking request must be made through the appropriate contract form; in case of electronic format, the form must be fully completed and signed up by the Customer, who will receive a copy of it. Acceptance of bookings is only considered complete, with the consequent conclusion of the contract, when Human Company sends confirmation to the Customer, including in digital form, after receiving the amount for the deposit. In the event that more than one stay is purchased, it will be necessary to complete multiple contractual booking forms.
Village and Family Park: at the time of booking or at the time of the binding request to purchase the services, the Customer must pay a deposit equal to 30% of the total amount of the Price; the balance of the booking, equal to 70% of the booking price, must be paid at least 30 days before the first day indicated in the booking by bank transfer or credit card. Failure to pay the above sums on the established dates constitutes an express termination clause: the termination will be communicated to the Customer by Human Company using the contact details provided during the booking phase.
Camping in Town and Hostels: a credit card will be requested as a guarantee at the time of booking or at the time of the binding request, and the balance of the reservation must be paid upon arrival at the establishment.
Payment of the full Price must be made at the time of the binding request for the purchase of the services. In the absence of this, the booking will not be accepted under any circumstances.
Payment of the full price must be made by midnight on the first day indicated in the booking, and can also be made at the Establishment once the Customer has arrived. At the time of booking, or at the time of the binding request for the purchase of services, the Customer must provide the details of a credit/debit card, thus authorising HC to withdraw the Price or the applicable penalties from the account upon expiry of the deadline for payment or cancellation.
When HC requests credit card details during the booking request phase, by providing these details the Customer expressly authorises HC to use them as a means to collect the sums due. No amount will be charged to the card before the deadline within which the Customer has undertaken to make payments has expired: in the case of a "non-refundable" booking, the full amount of the reservation will be immediately charged to the card if it is not paid with other means.
If the contract entered into by the Customer provides for penalties, the amount thereof can be optioned (so-called pre-authorisation) on the credit card provided from the moment in which these penalties become enforceable in the event of default on the part of the Customer. No amount will be charged in the event of regular compliance by the Customer and any sums optioned will be immediately released when the conditions for enforcing a penalty no longer exist (the times in which the amount is actually available to the Customer may vary depending on the type of card used).
If the Customer decides to withdraw from the contract entered into with Human Company, they may be charged penalties. The amount is given below, specifying that, by concluding the contract with Human Company and purchasing the services, the Customer undertakes to pay these amounts and acknowledges them to be reasonable.
Village and Family Park - Flexible mode
• 30% of the total price of the tourist service in case of withdrawal with more than 30 days notice from the check-in date;
• 50% of the total price of the tourist service in case of withdrawal exercised with notice of between 29 and 15 days from the check-in date;
• 75% of the total price of the tourist service in case of withdrawal exercised with notice of between 14 and 7 days before the check-in date;
• 90% of the total price of the tourist service in case of withdrawal exercised with notice of between 6 and 3 days before the check-in date;
• 100% of the total price of the tourist service in case of withdrawal exercised with notice equal to or less than 2 days before the check-in date.
Camping in Town and Hostels - Flexible mode:
No penalty will be charged to the Customer if they communicate their desire to withdraw up to 24 hours before 00:00 on the first day indicated in the booking. If the Customer withdraws from the contract after this deadline, a penalty equal to the cost indicated for the first night of stay at the Establishment will be charged.
If the Customer withdraws from the contract at any time, they will be charged a penalty equal to 100% of the Price.
Modifications requested by the Customer to bookings that have already been confirmed are not obligatory for Human Company in cases in which they cannot be satisfied. Any request for modifications by the Customer shall incur the additional payment of the amount determined by Human Company in light of the type of modification requested. The reduction in the number of guestsservices that refer to a single booking made by a Customer is to be understood as a "partial withdrawal" of the latter and therefore subject to the provisions of these general terms and conditions.
Any significant modification of the service or an essential element thereof by Human Company must be accepted and/or rejected by the Customer. Acceptance or rejection of the amendment must reach the Human Company within two working days of receiving the notice of amendment. In case of refusal, the Customer may either exercise the right to acquire the amount already paid or use another service of equivalent or higher quality, without any price surcharge, or a service of lower quality with a refund for the difference in price.
Customers and Guests must have a valid identity document for registration upon arrival at the Establishment as per the contract, as well as any residence and transit visas and health certificates that may be required, and in any case the documentation requested in relation to their nationality and origin. In this regard, it should be noted that, for Establishments in Italy, pursuant to Royal Decree no. 773/1931, accommodation will only be granted to persons holding an identity card or other suitable document certifying their identity, according to the regulations in force and that, with reference to citizens not coming from the European Union, it will be necessary to show a passport or other document considered equivalent to it under international agreements, provided that they have a photograph of the holder. In any case, before departure, Guests must verify that their general information relating to health obligations and documentation necessary for expatriation with the competent authorities is up to date, making any necessary changes before the trip. If such document checks are not carried out, no responsibility for the non-use of one or more services by one or more Customers can be attributed to HC. Customers and Guests must also comply with the rules of due care and diligence and with the specific rules in force in their destination countries, as well as with the internal regulations of the Establishments, a copy of which can also be requested by email from the addresses listed on this website. Guests will be held responsible for all damages that HC may suffer due to the non-fulfilment of the aforementioned obligations.
Any alleged failure in the execution of the contract must be contested by the Customer without delay and within 48 hours, via email to be sent to the following address: email@example.com
Villages and Family Park: To take advantage of the insurance coverage guaranteed by Europ Assistance and included in the Price, the Customer must fill in all the fields in the booking request, whether this is represented by the contractual form in paper or electronic format. For information on insurance coverage click here: operation relax insurance.
Birkelt Village, Camping in Town and Hostels: The insurance coverage is not valid in these establishments.
Photos or videos may be taken at the Facilities for advertising purposes. This circumstance will always be duly reported by the staff at the aforementioned Facilities, as well as by specific signs. If the Customer does not want to appear in such photos or video footage, they are requested not to access the areas involved for the period strictly necessary to complete the operation. They should also notify the Establishment of their refusal for it to use or make materials portraying them. If the Customer still accesses the areas, their will be deemed to have consented to being included in the photo/video material.